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Thursday, May 24 • 10:10am - 10:45am
An Intranet Isn't Enough

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Continually improving operational efficiency while maintaining a transparent, inclusive culture are key areas of focus for Zendesk. In this session, you’ll learn how the Internal Communications & IT Infrastructure teams partner to drive the business forward by ensuring their 2,000+ global employees are informed and supported, and how they increase engagement through culture.  

You will take away new strategies you can implement on your intranet to increase engagement, including how to: 

  • Learn a new way to approach employee communications to increase employee engagement
  • Use your culture to drive your company to build their own intranet in-house and to roll out a company-wide collaboration tool
  • Understand the roles of the intranet and collaboration platform in supporting transparency and engagement
  • Get tips on how to manage tools to create a holistic digital workplace for employees

Hannah Lawrence, Internal Communications Manager


Britt Atilano, IT Service Manager

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Britt Atilano

IT Service Manager, Zendesk
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Hannah Lawrence

Internal Communications Manager, Zendesk
Hannah is Zendesk’s Internal Communications Manager, based in San Francisco, California. She joined Zendesk four years ago, when it was a 400-employee start-up as the Executive Assistant to the CEO. After a two-year stint as both EA and de facto internal communications person, she... Read More →

Thursday May 24, 2018 10:10am - 10:45am PDT
Paris Ballroom, Lobby Level, The Marker 501 Geary St, San Francisco, CA 94102